FAQ
Here are answers to our most frequently asked questions about our collision repair services.
My insurance company wants to put used and economy parts on my vehicle, can I demand new?
Generally most insurance companies start putting economy parts on vehicles three years old and older. Used parts are put on vehicles of the current year and back. However you can opt to pay the difference for a new part. Used parts have to be off the same year vehicle or newer, with no more miles than you have on your vehicle. The used parts are reconditioned to new part standards. Most economy parts are guaranteed for life by the insurance company to the original purchaser.
Will my car ever look the same?
All our technicians are I-CAR and ASE certified which will give you added assurance that your car will be repaired right the first time. We also mix our own paint and blend any panels needed for a perfect match.
Do you provide loaner cars?
If you are a claimant, you may be entitled to a rental vehicle. Some insurance companies will not offer you a rental car, so you will have to ask for one. If the claim is going through your own insurance company, you should check with your agent if you have rental coverage. Most of the time rental coverage is very inexpensive. If you do not have coverage we will supply a loaner car for use in the local area. There is no charge other than the gas you use. You must have full insurance coverage and be 21 years old or older.
Why are estimates different from one shop to another?
We believe in writing a complete estimate for what we can see. Any hidden damage would be treated as a supplement to the insurance company. Some shops omit necessary repairs and write a low estimate to get the job, but in the end the total cost of repairs would be very similar.
How do I get my claim started?
Contact the insurance company to begin the claim process. All insurance companies handle claims in different ways. Ask as many questions as you can. If you need help with the process, give us a call at 608-782-8755.
Do child seats need to be replaced after an accident?
If a child seat was used at the time of an accident it should be replaced. It is important that all seat belts used at the time of the accident are checked.
Can you hide my deductible?
No we can not. Hiding the deductible is considered insurance fraud.
When do I pay my deductible?
You pay your deductible when your repairs are done.
We accept cash, or Visa & Mastercard. We no longer accept personal checks.
